5 Types Of Responses From Call Centres

Uh-oh it's the time again.
You know that time.
The time where there is something wrong and you need help.
There's is only one place you can call...

The Call Centre!!
of the various organisations, postal service, internet service, your online shopping merchant.

The dreaded call centre!

Now to get things straight, the call centre itself is not a dreaded place, but because of the sheer volume of calls and the number of incompetent people in the centre itself. So you will get 5 types of responses that are so retarded that you will feel like throw the phone at someone, but don't! Otherwise you will need to call another call centre to fix that phone.

By the way, this entry will most probably waste 2 minutes of your life.
If your life is very precious, please close this tab now.

1) The dial-tone

http://mindofthegeek.com/

ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring toot.. toot... toot... toot..

do I really have to explain this?

2) Press 1 for...

https://www.facebook.com/pages/i-should-not-have-to-press-1-for-english/189057582033

Press 1 for English, 2 for Chinese.
Press 1 for phone banking services
2 for credit card services
3 for loans
4 for insurance
...
...
sorry, we did not get your response. Good bye!

*redials all over again*

3) Let Me Put You On Hold

http://www.undisclosedstudio.com/

'Hi sir, please let me put you on hold for a few minutes while I check through your records.'

*inserts terrible music, really, one shouldn't play Für Elise in that manner*


line got cut off accidentally after 10 minutes of waiting.

*redials, back to response type I

4) Transferring You To Another Department...

http://www.fastweb.com/

Ok sir, your issue will have to be answered by a staff in the technical support department, please let me transfer this call to them now.

You: sure, thank you.

*inserts type I response* (omg, type I response must be the most convenient excuse for the call centres I swear!!)

5) Sorry, What Is Your Concern?

http://goldenscissors.info/

Finally after you get through to the new department.

Hi sir, may I know what is your concern?

and you will have to launch into your story/complaints for the 43543654th time.


Are you getting angst just reading this?
I am getting angry just by typing this actually lol.
The problem is there's nothing we can do except to opt for a company with 24 hour helpline or online chat so that we can get our problems solve while doing something meaningful with our lives.
Remember, never get angry at the person answering your call, because they didn't make you wait an hour to get things done, is the inefficient company, so don't shoot the helper ok?

If all else fails, write a blog entry, post it on the company's facebook page. I guarantee you will get a response quickly, because I got mine within the day. Oh and if the company doesn't have a facebook page? Don't bother patronising again, which company doesn't have a facebook page in this era?!